Lynn Clemons is a licensed massage and Lymphatic therapist with over 20 years of teaching experience. She is an NCBTMB Approved Provider of Continuing Education (Provider #1001889AP). Her experience, credentials, and creativity allow her to create curriculum and teach continuing education workshops. Workshops are available on-site providing cost savings to both therapists and spa directors alike.

On-Site Training Program

Improved and enhanced therapist/client communication and skills are the hallmark of guest satisfaction and increased revenue.

Clemons offers an on-site training program for massage therapists that spa directors and managers greatly appreciate. Her program is customizable and includes several options. One such option may include incognito evaluations of therapists as well as interviews with spa guests. Clemons' evaluations are point-based and cover a variety of topics including, but not limited to:

Use of multiple modalities and a large variety of hand techniques, therapist posture and self-care, client safety, communication skills, and ability to regulate pressure.

Clemons believes that guest feedback is important, and when this feature is selected by spa directors, she conducts discreet interviews with guests/patrons about their massage experiences including very specific insider knowledge questions.

This information is the basis for therapist evaluations and customized workshops.

Additionally, Clemons designs new and innovative treatments and includes continuing education curriculum supported and approved by NCBTMB.

Benefits of the Program

Continuing education for therapists: Therapists can receive continuing education credits without having to travel.

Improved therapist skills: The evaluations and workshops can help therapists improve their skills and provide better services to guests.

Increased revenue: Improved therapist skills can lead to increased guest satisfaction and repeat business, which can increase revenue.

Improved guest satisfaction: Guests are more likely to be satisfied with their services if they receive a high-quality massage and understand that management appreciates their valuable input.

Consistency across multiple locations: Clemons can help spas maintain consistency in the quality of services offered at multiple locations.

Conclusion

Lynn Clemons is a highly experienced and qualified massage therapist and educator. Her on-site training program can provide numerous benefits for spas and their employees/therapists. Her experience is extensive as she has provided consultation for 5-star spas and resorts both at home and internationally.